AI Receptionist for Medical Clinics in Orlando
Your staff stays with
the patient in the room.
Ava answers
the one on the phone.
Ava picks up your clinic's line in about 8 seconds, day or night, books the visit with the right provider and passes every clinical question to your staff.
AI Receptionist for Medical Clinics in Orlando
Your staff stays with the patient in the room.
Ava answers the one on the phone.
Ava picks up your clinic's line in about 8 seconds, day or night, books the visit with the right provider and passes every clinical question to your staff.
Orlando medical clinics
Orlando medical clinics
Orlando medical clinics
Built for Orlando medical clinics
Everything below is specific to medical clinics in Orlando.
Orlando's phones ring for more than just residents.
The city of Orlando has 333,888 residents (U.S. Census Bureau, July 1, 2025 estimate). On top of that, the area welcomed a record 76.7 million visitors in 2025 (Visit Orlando, May 2026). When a visitor near International Drive wakes up with an earache, they search, call and go to the clinic that answers.
Orlando is also a multilingual city. 40.8% of Orlando residents age 5 and older speak a language other than English at home (U.S. Census Bureau, American Community Survey 2020-2024). A front desk that only answers in English, and only from 8 to 5, misses part of the city.
A study by IHS Markit for the Safety Net Hospital Alliance of Florida projected the state would have enough physicians for only 76% of its population by 2035 (published 2021). When appointments are hard to get, patients call around, and the first clinic to pick up books the visit.
More front desk staff is the usual fix, and it isn't cheap. Office and administrative support workers in the Orlando metro earn a mean of $22.97 an hour (U.S. Bureau of Labor Statistics, May 2025 data). That's about $47,800 a year in wages for one more full-time person (our math: $22.97 x 2,080 hours), before taxes, benefits and sick days.
visitors to the Orlando area in 2025, a record.
of consumers have taken their business elsewhere after failing to reach a company by phone.
A clinic next door, with real numbers.
We don't have a published Orlando clinic case study yet. Our closest result is just south of the city:
calls booked in the first 30 days
FIMM Health Clinic, Kissimmee, FL (Osceola County). Ava answers 30 to 50 patient calls a day.
Patients get answers faster and our schedule stays full.
Sumeet Bhavsar, FIMM Health Clinic
A front desk that keeps up with Orlando.
- Answers every call in about 8 seconds, 24/7, including the rush before you open and the hour after you close.
- Books new and returning patients by provider and visit type, straight into your calendar, and texts a confirmation with your address and parking notes.
- Answers the questions your desk hears all day with answers you approve: hours, walk-in policy, location, which insurance plans you take and what to bring.
- Sorts every call the way your process says. Refill, records and billing requests go to the right person. Clinical questions go to your licensed staff. Ava never gives medical advice, and anything that sounds like an emergency gets 911 instructions first.
- Texts back every missed call within 60 seconds, so a patient who hung up hears from you before calling the next clinic.
- Rings urgent calls through to your staff by the rules you set (live transfer, Growth plan).
- Speaks Spanish with the Spanish-speaking agent add-on, on the same number.
A visitor's 7:45 a.m. call, booked before you open.
Example script (shortened). Ava follows your visit types, insurance rules and wording.
What missed calls cost an Orlando clinic.
Example numbers. Plug in your own.
15 missed calls a week
The first hour of the morning, lunch and after close: about 65 a month. If 1 in 3 would have booked, that is about 22 visits a month.
About $3,500 a month
At an average visit of $160, in visits that went to another clinic. New patients who stay with you are worth far more than one visit.
At $497 a month, Ava pays for herself at about 3 booked visits a month. She doesn't replace your front desk. She catches the calls it can't get to.
Run your own numbers
The whole front office, not just the phone.
- Text reminders before every visit to cut no-shows.
- Recall reminders for annual physicals and follow-up visits at the intervals your clinic sets.
- 14-day follow-up by text and email with callers who asked about a visit but didn't book.
- Review requests after visits, sent to every patient the same way. Replies to reviews never confirm that someone is a patient.
- Reactivation of patients who haven't been in for a while (database reactivation add-on, included on Growth).
- One inbox for calls, texts, web forms and social messages.
- A monthly report: calls answered, visits booked and questions passed to staff.
Live in 14 days. Billing starts at go-live.
+ $1,000 one-time build
+ $2,000 one-time build
+ $3,000 one-time build · multi-location
See everything included in each plan
Single location, one phone line.
+ $1,000 build fee, one time
- AI voice answering, 24/7
- Missed-call text-back
- Calendar booking
- Monthly performance report
- 300 voice minutes/mo, then $0.55/min
Busy operators with real call volume.
+ $2,000 build fee, one time
- Everything in Starter
- 14-day follow-up sequences
- Integrations
- CRM sync and call recordings
- Live-transfer escalation rules
- 1,000 voice minutes/mo, then $0.45/min
Franchise groups.
+ $3,000 build fee, one time
- Everything in Growth
- Custom integrations
- Dedicated success manager
- 2,500 voice minutes/mo, then $0.35/min
Built around how your business actually runs.
For franchises, multi-location groups, clinics, and companies that want the full back end.
- HIPAA-ready setup for medical practices
- Dedicated build team, priority support and an SLA
Billing starts when your system is live.
Add-ons
Available on any plan. Switches on inside the system you already have.
| Meta & Instagram adsBuild, creative and daily management | $797/mo$1,500 setup |
| Google & Microsoft adsSearch campaigns for high-intent buyers | $797/mo$1,500 setup |
| Database reactivationCampaigns into customers you already have | $297/moIncluded on Growth |
| Spanish-speaking agentSecond language on the same number | $197/mo$500 setup |
| Reputation managementReview requests, monitoring and responses | $297/mo$500 setup |
| Extra locationOwn number, calendar and routing | $497/mo$500 setup |
| Extra call capacity200 more calls a month, stackable | $150/mo |
| Extra tracking numberTrack calls per campaign or service line | $15/mo |
| Custom integrationEMR, field service or POS software | Quoted |
| Conversion landing pageOne page built to book calls, wired to the CRM | $1,500one-time |
| Full website buildComplete site built around booking | From $2,500one-time |
Ad spend is never ours. It's billed to your own card by Meta or Google and never marked up.
Questions Orlando clinic owners ask us.
Which parts of Orlando do you work with?
All of it: downtown, Lake Nona, Dr. Phillips, Baldwin Park, College Park, MetroWest and the suburbs around them. We're based in Orlando, so we can sit down with your team in person during setup.
Can Ava handle calls from tourists and seasonal visitors?
Yes. She answers questions about your hours, location, parking and walk-in policy, books the visit, and passes out-of-state insurance questions to your front desk to check before the patient arrives.
Can patients talk to Ava in Spanish?
Yes, with the Spanish-speaking agent add-on ($197 a month plus a $500 setup). Patients call the same number, and Ava answers and books in Spanish.
Does Ava give medical advice or approve prescription refills?
No. She takes down the refill request and passes it to your staff, and every clinical question goes to your licensed team. For anything that sounds like an emergency, she tells the caller to call 911.
Is this only for urgent care?
No. We set Ava up for family practices, pediatrics, urgent care and specialty clinics. Each one gets its own visit types, intake questions and routing rules.
Sources: U.S. Census Bureau QuickFacts, Orlando city (V2025; ACS 2020-2024) · Visit Orlando, May 7, 2026 · IHS Markit for the Safety Net Hospital Alliance of Florida (Central Florida Public Media, Dec 17, 2021) · BLS, Orlando-Kissimmee-Sanford wages, May 2025 · CallRail consumer survey, 2025 · Proof: FIMM Health Clinic, Kissimmee
How it works
How it works
How Ava runs your front desk
STEP 01
The call comes in
When your desk can’t pick up, the call forwards to Ava. Patients call the same number they always have.
STEP 02
AI answers in 8 seconds
Trained on your providers, visit types, hours and policies.
STEP 03
It asks your intake questions
New or returning, reason for the visit (non-clinical), insurance plan and preferred provider.
STEP 01
The call comes in
When your desk can’t pick up, the call forwards to Ava. Patients call the same number they always have.
STEP 02
AI answers in 8 seconds
Trained on your providers, visit types, hours and policies.
STEP 03
It asks your intake questions
New or returning, reason for the visit (non-clinical), insurance plan and preferred provider.
STEP 01
The call comes in
When your desk can’t pick up, the call forwards to Ava. Patients call the same number they always have.
STEP 02
AI answers in 8 seconds
Trained on your providers, visit types, hours and policies.
STEP 03
It asks your intake questions
New or returning, reason for the visit (non-clinical), insurance plan and preferred provider.
STEP 04
It books the visit
Books the visit from live availability and texts a confirmation.
STEP 05
It follows up
Text and email for 14 days with anyone who didn’t book.
STEP 06
You see every call
A monthly report of calls answered, visits booked and questions passed to staff.
STEP 04
It books the visit
Books the visit from live availability and texts a confirmation.
STEP 05
It follows up
Text and email for 14 days with anyone who didn’t book.
STEP 06
You see every call
A monthly report of calls answered, visits booked and questions passed to staff.
STEP 04
It books the visit
Books the visit from live availability and texts a confirmation.
STEP 05
It follows up
Text and email for 14 days with anyone who didn’t book.
STEP 06
You see every call
A monthly report of calls answered, visits booked and questions passed to staff.
Hear Ava answer a patient call.
Book a free demo. We’ll set Ava up with your visit types so you can call her yourself.
Live in 14 days
The 24/7 answering and lead-response system for service businesses that can't afford a missed call.
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