AI Receptionist for Medical Clinics
Patients reach you
on the first try.
Your schedule
stays full.
Ava answers patient calls in 8 seconds, 24/7, books appointments into your schedule and hands anything clinical to your team.
AI Receptionist for Medical Clinics
Patients reach you on the first try.
Your schedule stays full.
Ava answers patient calls in 8 seconds, 24/7, books appointments into your schedule and hands anything clinical to your team.
Medical clinics
Medical clinics
Medical clinics
Built for medical clinics
Everything below is specific to medical clinics and private practices.
Every unanswered call is a patient booking somewhere else.
Clinic phones ring hardest at the worst times: first thing in the morning, over lunch and right after a provider runs late. Your front desk is checking patients in, verifying insurance and answering questions in person. The phone waits.
Patients don't wait with it. Most won't leave a voicemail, and many will simply call the next practice on their list.
of consumers have taken their business elsewhere after failing to reach a company by phone.
of calls to small businesses go unanswered.
Patient calls answered in seconds, day or night.
- Answers every call in about 8 seconds, 24/7. Including the overflow when two lines ring at once.
- Books appointments on the call into your schedule, by visit type, provider and location.
- Answers routine questions like hours, directions, new-patient steps and the insurance questions you choose.
- Keeps clinical questions with your team. Ava never gives medical advice. She takes a message and flags it for your staff.
- Texts back every missed call within 60 seconds and follows up for 14 days with patients who didn't book.
- Sends reminders so fewer appointments turn into no-shows.
A real clinic, a real result.
calls booked in 30 days
FIMM Health Clinic, Kissimmee, FL. Ava answers 30 to 50 patient calls a day.
Patients get answers faster and our schedule stays full.
Sumeet Bhavsar, FIMM Health Clinic
An after-hours call, handled the right way.
Example script, shortened. Ava follows your after-hours rules.
Example caller. Your emergency wording and escalation rules are set with you during setup.
What missed calls cost a practice.
Example numbers. Plug in your own.
10 missed patient calls a week
If 1 in 3 would have booked, that's about 13 appointments a month that went to another practice.
About $2,600 a month
At an average visit of $200, before counting the repeat visits a new patient brings.
Run your own numbers
The whole front office, not just the phone.
- Missed-call text-back within 60 seconds, so no patient is left waiting.
- Appointment reminders by text to cut no-shows.
- 14 days of text and email follow-up with patients who didn't book.
- Review requests after visits, sent to every patient the same way.
- A monthly report of calls answered, appointments booked and calls that need a callback.
Based in Orlando, serving clinics across the US.
We set up clinics anywhere in the US. In Central Florida we can meet you in person.
Live in 14 days. Billing starts at go-live.
+ $1,000 one-time build
+ $2,000 one-time build
+ $3,000 one-time build · multi-location
See everything included in each plan
Single location, one phone line.
+ $1,000 build fee, one time
- AI voice answering, 24/7
- Missed-call text-back
- Calendar booking
- Monthly performance report
- 300 voice minutes/mo, then $0.55/min
Busy operators with real call volume.
+ $2,000 build fee, one time
- Everything in Starter
- 14-day follow-up sequences
- Integrations
- CRM sync and call recordings
- Live-transfer escalation rules
- 1,000 voice minutes/mo, then $0.45/min
Franchise groups.
+ $3,000 build fee, one time
- Everything in Growth
- Custom integrations
- Dedicated success manager
- 2,500 voice minutes/mo, then $0.35/min
Built around how your business actually runs.
For franchises, multi-location groups, clinics, and companies that want the full back end.
- HIPAA-ready setup for medical practices
- Dedicated build team, priority support and an SLA
Billing starts when your system is live.
Add-ons
Available on any plan. Switches on inside the system you already have.
| Meta & Instagram adsBuild, creative and daily management | $797/mo$1,500 setup |
| Google & Microsoft adsSearch campaigns for high-intent buyers | $797/mo$1,500 setup |
| Database reactivationCampaigns into customers you already have | $297/moIncluded on Growth |
| Spanish-speaking agentSecond language on the same number | $197/mo$500 setup |
| Reputation managementReview requests, monitoring and responses | $297/mo$500 setup |
| Extra locationOwn number, calendar and routing | $497/mo$500 setup |
| Extra call capacity200 more calls a month, stackable | $150/mo |
| Extra tracking numberTrack calls per campaign or service line | $15/mo |
| Custom integrationEMR, field service or POS software | Quoted |
| Conversion landing pageOne page built to book calls, wired to the CRM | $1,500one-time |
| Full website buildComplete site built around booking | From $2,500one-time |
Ad spend is never ours. It's billed to your own card by Meta or Google and never marked up.
Book a demo Multi-location practice? Book a strategy call
Questions clinic owners ask us.
What does an AI receptionist do for a medical clinic?
It answers every patient call in seconds, 24/7, books appointments into your schedule, texts back missed calls within 60 seconds and follows up with patients who didn't book. Your staff get a monthly report of every call.
Will Ava give medical advice?
No. Ava answers the general questions you approve. Anything clinical, like symptoms, medications or test results, is passed to your licensed staff.
Does it replace my front desk?
No. It covers the calls your team can't get to: lunch breaks, busy mornings, after hours and weekends. Your staff handle the patients in front of them.
Do I have to change our phone number?
No. Your existing number forwards to Ava when your team can't pick up, or we can give you a new number.
How much does it cost?
Plans start at $497 a month plus a one-time build fee. Most clinics are live in 14 days, and billing starts at go-live.
How it works
How it works
How Ava runs your front desk
STEP 01
The call comes in
Your clinic’s number forwards to Ava when the front desk can’t pick up. Patients call the same number they always have.
STEP 02
AI answers in 8 seconds
Trained on your services, providers, hours and the answers you approve.
STEP 03
It learns what the patient needs
Asks if they’re a new or returning patient, what the visit is for and when they’d like to come in.
STEP 01
The call comes in
Your clinic’s number forwards to Ava when the front desk can’t pick up. Patients call the same number they always have.
STEP 02
AI answers in 8 seconds
Trained on your services, providers, hours and the answers you approve.
STEP 03
It learns what the patient needs
Asks if they’re a new or returning patient, what the visit is for and when they’d like to come in.
STEP 01
The call comes in
Your clinic’s number forwards to Ava when the front desk can’t pick up. Patients call the same number they always have.
STEP 02
AI answers in 8 seconds
Trained on your services, providers, hours and the answers you approve.
STEP 03
It learns what the patient needs
Asks if they’re a new or returning patient, what the visit is for and when they’d like to come in.
STEP 04
It books the appointment
Checks your live calendar and books the right appointment on the call.
STEP 05
It follows up
Text and email for 14 days with anyone who didn’t book.
STEP 06
You see every call
A monthly report of calls answered, appointments booked and calls that need a callback.
STEP 04
It books the appointment
Checks your live calendar and books the right appointment on the call.
STEP 05
It follows up
Text and email for 14 days with anyone who didn’t book.
STEP 06
You see every call
A monthly report of calls answered, appointments booked and calls that need a callback.
STEP 04
It books the appointment
Checks your live calendar and books the right appointment on the call.
STEP 05
It follows up
Text and email for 14 days with anyone who didn’t book.
STEP 06
You see every call
A monthly report of calls answered, appointments booked and calls that need a callback.
Hear Ava answer a patient call.
Book a free demo. We’ll set Ava up with sample clinic services so you can call her yourself.
Live in 14 days
The 24/7 answering and lead-response system for service businesses that can't afford a missed call.
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