AI Receptionist for Home Services
Answer every call
from the job site.
Book every job.
For HVAC, plumbing and roofing companies. Ava picks up in about 8 seconds, 24/7, books the job while your techs keep working and follows up on every estimate until the customer decides.
AI Receptionist for Home Services
Answer every call from the job site.
Book every job.
For HVAC, plumbing and roofing companies. Ava picks up in about 8 seconds, 24/7, books the job while your techs keep working and follows up on every estimate until the customer decides.
Home services
Home services
Home services
Built for home service companies
Everything below is specific to HVAC, plumbing and roofing companies.
The people who do the work are also answering the phone.
In most service companies, the phone rings in a truck, a crawl space or on a roof. The busiest weeks for calls are the same weeks your crews are stretched thin.
The U.S. Bureau of Labor Statistics says HVAC technicians often work overtime or irregular hours in peak heating and cooling seasons and may be on call for emergencies, and plumbers often work nights and weekends (BLS Occupational Outlook Handbook). BLS projects about 40,600 openings a year for HVAC mechanics and about 42,000 a year for plumbers through 2035. Hiring good techs is hard enough. Hiring someone just to sit by the phone is harder.
of consumers have taken their business elsewhere after failing to reach a company by phone.
of U.S. households use air conditioning, and 93% in the South.
HVAC, plumbing and roofing get different calls.
HVAC
The first hot week brings a wave of no-cooling calls. Ava books repairs, explains your maintenance plan the way you describe it and flags homes with an older adult or a baby as priority.
Plumbing
Most real emergencies happen outside business hours. Ava separates “water is coming out right now” from “slow drain,” transfers the first and books the second.
Roofing
Calls spike after storms. Ava logs the address and damage for every caller and fills your inspection slots in order, so your team spends the week on roofs, not on the phone.
Every trade
Missed calls get a text back within 60 seconds, and open estimates get 14 days of text and email follow-up.
A storm call, booked for an inspection.
Example script, shortened. Ava uses your services, inspection rules and wording.
Ava never promises an insurance outcome or a price. She books the inspection and leaves that to your team.
Real results, labeled honestly.
We don't have a published home services case study yet. These are our closest real results for high call volume and fast lead response.
calls booked in 30 days
FIMM Health Clinic, Kissimmee, FL (medical clinic). Ava answers 30 to 50 calls a day.
Before, website forms and calls would sit until someone had time to get back to them. Now every patient gets an instant text and a response, and we’re handling 30 to 50 calls a day without adding front-desk staff. Patients get answers faster and our schedule stays full, so we can focus on patient care.
Sumeet Bhavsar, FIMM Health Clinic
discovery calls booked in 90 days
Franchise development company, Orlando, FL: 141 leads answered, 58 discovery calls booked and 1 franchise sold ($375K deal).
Why we show these
Neither is a trade business. A busy clinic phone and a fast-moving lead pipeline are the two problems a service company deals with every day.
What missed calls cost a service company.
Example numbers. Plug in your own.
10 missed calls a week
A 4-truck company between job sites, lunch and after hours: about 43 a month. If 4 in 10 would have booked, that's about 17 jobs.
About $5,100 a month
At an average service ticket of $300, before counting the replacement or roof estimates in that group.
At $497 a month, Ava pays for herself if she saves 2 service calls a month.
Run your own numbers
The whole front office, not just the phone.
- Missed-call text-back within 60 seconds.
- 14-day estimate follow-up by text and email.
- Appointment reminders by text.
- Review requests after every job, sent to every customer the same way.
- Past-customer reactivation before your busy season (database reactivation add-on).
- Spanish-speaking agent add-on for bilingual service areas.
- One inbox for calls, texts, web forms and social messages.
Based in Orlando, serving contractors across the US.
We set up service companies anywhere in the US. Setup is remote, and in Central Florida we can meet you in person.
Live in 14 days. Billing starts at go-live.
+ $1,000 one-time build
+ $2,000 one-time build
+ $3,000 one-time build · multi-location
See everything included in each plan
Single location, one phone line.
+ $1,000 build fee, one time
- AI voice answering, 24/7
- Missed-call text-back
- Calendar booking
- Monthly performance report
- 300 voice minutes/mo, then $0.55/min
Busy operators with real call volume.
+ $2,000 build fee, one time
- Everything in Starter
- 14-day follow-up sequences
- Integrations
- CRM sync and call recordings
- Live-transfer escalation rules
- 1,000 voice minutes/mo, then $0.45/min
Franchise groups.
+ $3,000 build fee, one time
- Everything in Growth
- Custom integrations
- Dedicated success manager
- 2,500 voice minutes/mo, then $0.35/min
Built around how your business actually runs.
For franchises, multi-location groups, clinics, and companies that want the full back end.
- HIPAA-ready setup for medical practices
- Dedicated build team, priority support and an SLA
Billing starts when your system is live.
Add-ons
Available on any plan. Switches on inside the system you already have.
| Meta & Instagram adsBuild, creative and daily management | $797/mo$1,500 setup |
| Google & Microsoft adsSearch campaigns for high-intent buyers | $797/mo$1,500 setup |
| Database reactivationCampaigns into customers you already have | $297/moIncluded on Growth |
| Spanish-speaking agentSecond language on the same number | $197/mo$500 setup |
| Reputation managementReview requests, monitoring and responses | $297/mo$500 setup |
| Extra locationOwn number, calendar and routing | $497/mo$500 setup |
| Extra call capacity200 more calls a month, stackable | $150/mo |
| Extra tracking numberTrack calls per campaign or service line | $15/mo |
| Custom integrationEMR, field service or POS software | Quoted |
| Conversion landing pageOne page built to book calls, wired to the CRM | $1,500one-time |
| Full website buildComplete site built around booking | From $2,500one-time |
Ad spend is never ours. It's billed to your own card by Meta or Google and never marked up.
Book a demo Running more than one location? Book a strategy call
Questions contractors ask us.
What does an AI receptionist do for a home service company?
It answers every call, figures out what the customer needs, books the job or estimate into your schedule and sends emergencies to your on-call tech. Ava also texts back missed calls and follows up on open estimates for 14 days.
Will Ava replace my dispatcher or office manager?
No. Ava takes the calls your team can't get to: after hours, during lunch and when every line is busy. Your office still runs the board.
Does it work for HVAC, plumbing and roofing alike?
Yes. We set Ava up for your trade: your services, your service area, your fees and your emergency rules. A roofing company and a plumbing company get very different call flows.
How much does it cost?
Plans start at $497 a month plus a $1,000 one-time build. Growth is $997 a month and Agency is $1,997 a month for multi-location companies. Billing starts when you go live.
Do you only work with companies in Florida?
No. We're based in Orlando and set up service companies anywhere in the US. Setup is done remotely and most companies are live in 14 days.
How it works
How it works
How Ava runs your front desk
STEP 01
The call comes in
Your number forwards to Ava when your crew can’t pick up. Customers call the same number they always have.
STEP 02
AI answers in 8 seconds
Trained on your services, service area, fees and emergency rules.
STEP 03
It sorts the call
Emergencies go to your on-call tech, routine work gets a slot and replacements get an in-home estimate.
STEP 01
The call comes in
Your number forwards to Ava when your crew can’t pick up. Customers call the same number they always have.
STEP 02
AI answers in 8 seconds
Trained on your services, service area, fees and emergency rules.
STEP 03
It sorts the call
Emergencies go to your on-call tech, routine work gets a slot and replacements get an in-home estimate.
STEP 01
The call comes in
Your number forwards to Ava when your crew can’t pick up. Customers call the same number they always have.
STEP 02
AI answers in 8 seconds
Trained on your services, service area, fees and emergency rules.
STEP 03
It sorts the call
Emergencies go to your on-call tech, routine work gets a slot and replacements get an in-home estimate.
STEP 04
It books the job
Books the job into your schedule with the address, the problem and the best number to text.
STEP 05
It follows up
Text and email for 14 days with anyone who got an estimate but didn’t book.
STEP 06
You see every call
A monthly report of calls answered, jobs booked and estimates still open.
STEP 04
It books the job
Books the job into your schedule with the address, the problem and the best number to text.
STEP 05
It follows up
Text and email for 14 days with anyone who got an estimate but didn’t book.
STEP 06
You see every call
A monthly report of calls answered, jobs booked and estimates still open.
STEP 04
It books the job
Books the job into your schedule with the address, the problem and the best number to text.
STEP 05
It follows up
Text and email for 14 days with anyone who got an estimate but didn’t book.
STEP 06
You see every call
A monthly report of calls answered, jobs booked and estimates still open.
Hear Ava take a service call.
Book a free demo. We’ll set Ava up with your trade and your emergency rules so you can call her yourself.
Live in 14 days
The 24/7 answering and lead-response system for service businesses that can't afford a missed call.
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